Customer feedback survey
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Accessibility Statement
Accessibility Commitment
At Spectrum Outfitters, we are committed to ensuring accessibility for all our customers, including those with disabilities. We strive to make our website and services inclusive, user-friendly, and compliant with applicable accessibility standards.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Accessibility Standards
Our website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines are recognized globally as the benchmark for web accessibility, focusing on creating content that is perceivable, operable, understandable, and robust:
- Perceivable - Information and user interface components must be presentable to users in ways they can perceive
- Operable - User interface components and navigation must be operable
- Understandable - Information and the operation of user interface must be understandable
- Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies
We continue our efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
Feedback
We welcome your feedback on how we can improve accessibility for all users. If you have suggestions or encounter barriers while using our website, please contact us. We are here to assist you.
- Email: info@spectrumoutfitters.co.uk
- Phone: 02475095180
- Live Chat: Available during business hours
Thank you for shopping with Spectrum Outfitters. We are dedicated to providing an inclusive experience for all!
How it works
Get rewarded for being part of the club today
Ways to earn
Earn more points for different actions, and turn those points into awesome rewards.
Ways to redeem
Spending your hard-earned points is easy. Simply apply your points for a discount at checkout.
Frequently Asked Questions
Explore this section to find comprehensive answers to all your questions about the loyalty program.
You can earn Stars through various activities such as signing up, placing an order, following us on social media platforms like Instagram, TikTok, and YouTube, and more.
You can use your stars at the checkout for money off your next purchase, watch out for more rewards in future.
Any customer that has signed up to the loyalty scheme will automatically see free 48hr shipping within the UK at checkout. If you haven't signed up yet, there is an option to sign up in the checkout so you can claim that reward.
The Referral Program allows you to earn rewards by referring your friends to our store. When your friends make a purchase, you receive 300 stars as a thank you, and they get £5 off their first purchase.
Joining the VIP Tier provides exclusive perks such as bonus Stars, free shipping, and special discounts. Each tier has its own set of rewards and benefits.
Yes, you can earn Stars by leaving a review on Google Maps. Follow the link from our Advantage Club Page, or the pop up widget on our website that looks like a star.
Yes, Stars expire 1 year after they are earned. Make sure to redeem them before the expiration date to enjoy your rewards.
Each activity has its own limit for earning Stars. For instance, you can earn Stars for signing up only once, while other activities may have different limits. Refer to the loyalty page for specific details.
You can track your Stars and rewards through the 'Points History' section on our loyalty page. This will provide you with a detailed history of your activities and earned Stars.
If you face any issues with earning or redeeming Stars, please contact our customer support team for assistance. We're here to help ensure you have a seamless experience.
If you have been kind enough to review us on a Tik Tok or Instagram post, DM us through that platform and share your review and email address with us. We can then apply the points to your account. You can do this once per platform.
Add your birth date in the widget (Pop up that looks like a star) and we will send you a birthday gift!
