Due to changes in EU customs we are increasing our shipping costs for EU customers. Some customers have been asked to pay a customs fee to receive their order. If you are asked to pay this fee, please keep evidence of this and let us know!
Due to Brexit there have been changes to the way that import taxes are charged on international orders to EU countries. This means that you may now need to pay customs fees on your order if you are ordering from the EU.
It seems that only some orders are charged by the customs departments in these countries. So far only one customer has made us aware of this, however we want to ensure all customers are aware incase of any surprise fees.