Privacy and Postage

ORDERS ARE SHIPPED THE NEXT WORKING DAY AFTER YOUR ORDER. IF YOU ORDER ON A FRIDAY, YOUR ORDER WILL BE SHIPPED ON MONDAY MORNING. 

 

COVID-19 Update

Due to social distancing and coronavirus related absences, all postal services are currently experiencing delays. As this is out of our control, please see the Royal Mail website for more information on this.

  

Will my package be noticeable?

We know that for some of our customers, privacy is important. To make this process as safe and stress free as possible we have removed our brand name from our shipping labels.

**Important notice for customers outside the UK - Orders to outside the UK require customs labels to be added to the outside of our packages.

These customs stickers contain item descriptions, please be aware of this when ordering for yourself or your friends. **

 

Do I need to sign for my package?

All of our individual items are small enough to be packaged in a ‘Large Letter’ sized envelope. This means it is possible to post it through your letter box. For multiple items this may mean we have to post your item in a box which will need to be signed for. If you would like to avoid this you can make separate orders at the checkout.

 

What will appear on my bank statement?

 

We have also updated our bank statement descriptor,

so when you purchase from Spectrum Outfitters

it will show as SP*JONES on your bank statement,

instead of our company name.

 

How long will my item take to arrive?

 **The pandemic is affecting postage worldwide. Mail services are overstretched in some areas so packages are taking slightly longer to arrive in some cases. This is out of our control.**

Depending on your location and shipping option

here are the estimated times for delivery.

Please note that we dispatch our orders the next working day,

if you order on a Friday, your order will be posted by us on Monday

Delivery times

Free UK post (RM24) Most of these items arrive within 24 hours of posting,

this means 2 days from ordering. We do know that due to Coronavirus

there have been cutbacks and delays to services

so sometimes items take longer, up to a week 

 

For this reason we offer the tracked options Tracked 24 (up to 2 days)

and Tracked 48 (up to 3 days) which have a higher priority

and should not be delayed

Our Signed For option should arrive in up to 2 days similar to Tracked 24

 

Our International tracked services should all arrive in a similar amount of time,

please note that each country has its own service and customs process.

 

Tracked International items should be delivered in

3-5 working days (not including weekends).

 

Tracked and Signed items should be 4-6 working days.

For both options you can follow your item

using the tracking number to check its progress 

 

Depending on the size of your order we have a variety of packages

 all are unbranded and recycled cardboard! No plastic!