We accept both UK and international returns. If you would like a new size you will have to return your original item and place a new order for your correct size.    

We do not accept returns of our Boxer shorts for Hygiene Safety reasons. 

To return your order, please post it (using any postage method, you will have to pay the postage) back to us at the address below. We recommend keeping proof of postage incase your item is lost. 

You do not need to email us to let us know. 

PLEASE REMEMBER TO INCLUDE A WRITTEN NOTE OF YOUR NAME, ORDER NUMBER AND TO OBTAIN PROOF OF POSTAGE FROM THE POST OFFICE SO WE CAN VERIFY YOUR REFUND REQUEST.  

4 Argosy Court,

Scimitar Way,

Coventry,

United Kingdom,

CV3 4GA

We have a returns window of 21 days from when you have recieved your order, after which you will not be able to return it. 

Please note: As we sell intimate garments we will not be able to accept returns which have any signs of wear, this includes stains or smells. For this reason you may be charged a £5 laundry fee for us to process your return. 

Usually within 24 hours on an average weekday not including national or Bank holidays.

This applies to both Domestic and International orders. Our office opening hours are 9am – 4pm and no orders can be processed or despatched outside of these hours.

If you place your order on Friday afternoon, it will be dispatched the following Monday morning. If you place your order on or before a UK national holiday, it will be dispatched the next working day. 

We regret this has happened, but please be aware this is an issue that has occurred with the delivery and not something we have any influence over. However, we may be able to arrange a solution for you. We would need you to follow these steps: 

Please first check your Tracking link – in the UK there should be a photo of the proof of delivery (usually of a front door), GPS co-ordinates which you can look up on Google, and a Tracking history. International orders may allow you to view the Tracking information on your country’s postage website by clicking ‘Continue tracking’. 

Please then check any safe places you may have such as a shed, garage, outbuilding…etc.. for somewhere the package may been left, and also enquire with neighbours or household members who may have picked up, or been given, the item by mistake. 

Try contacting the post carrier – this may be the quickest and best solution to solve the problem as they handled the package themselves. Quote your Tracking number and problem and they may be able to help. 

If you have followed all these steps and you still have not found your item, please contact us at info@spectrumoutfitters.co.uk and explain you have followed these steps, and please also indicate if the photo evidence in the Tracking appears to show your front door. If you are a UK customer, please try to report this problem as quickly as possible as we may be able to contact the postperson for a more exact report of where the item may have gone. 

We pride ourselves on our commitment to our customers’ privacy for both our products and our service, and we endeavour to make these as discreet as possible. This includes showing up as SPJONES on bank statements so if you do see this, please don’t be alarmed!  

We do not have our brand name or logo on our shipping labels or packaging. Your order will come in a plain recycled cardboard package. 

International orders require a customs label with an item description, to ensure your privacy and safety we have simplified these. 

Binder = Vest

Packer = Foam

Boxers = Shorts 

This may be caused by a glitch in our system. If you have received an order confirmation e-mail, complete with an SP number then you can be assured we are processing your order and you can disregard the e-mail about completing your order. If you do not have an order confirmation then your order has not been processed and you may need to try again, however you can e-mail us to ask us to check this at info@spectrumoutfitters.co.uk 

We sincerely regret this happens sometimes. Please contact us as soon as possible at info@spectrumoutfitters.co.uk 

Let us know your order number, and what is missing/incorrect.

International orders usually arrive within 2 weeks. All customers may check their Tracking to monitor their package’s journey, and this may provide an insight into what stage of processing your order is currently at on its journey to you. Please be aware we ask all International customers, regardless of location, to allow a month for their order to arrive.