How to contact us
If you haven't ordered yet
and need help with your sizing
or if you have received your item and
arent sure about the fit, email fitting@
For help with existing orders, maybe you
used the wrong address, or selected
a different item by mistake.
If your order does not arrive in a reasonable
amount of time (Post Info) let us know here
as Royal Mail does not automatically
notify us if packages are delayed or lost
(Please note no S on return)
Please visit our Return page
for information on our returns policy
YOU DO NOT NEED TO EMAIL US TO MAKE A RETURN
PLEASE CONTACT US IF THERE IS AN ISSUE ONLY
If you would like to return or exchange your item,
write a note with your name and order number
pack it with the items and post to:
Offices Cottage Farm
Please note as covid 19 has affected
the speed of the post sometimes items
take a while to get to us from you
Thank you for your patience
Your order confirmation emails come to this
email on our side. We do monitor the inbox
but for the three topics above
please use the corresponding email
Thank you so much!
A message from Spectrum Outfitters
Please note: We are not a large online retailer.
We are a small, trans owned, family run business.
We do not ask our staff to work late or over the weekends.
So, if you send us an email we will get back to you ASAP
(usually the next working day).
In the unlikely event that we are unable to fulfil your order.
We will contact you to ask if you would like
to substitute for another item. If you would like
a refund instead we will process that immediately.
When buying online you are entering into a legally binding contract.
All contracts fall under the jurisdiction of UK law.