Terms of service
OVERVIEW
This website is operated by Spectrum Outfitters. Throughout the site, the terms “we”, “us” and “our” refer to Spectrum Outfitters. Spectrum Outfitters offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
You can find everything you need to know about us, and our products on our website before you order. We also confirm the key information to you in writing after you order by email.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.
These terms were last updated on [08/10/24].
SECTION 1 – PRODUCT USAGE AND SAFETY
We recommend that our products are only used by those aged 18 or older. Please do not purchase from us, or use our products, if you are not aged 18 or older.
When using our products it is important that you follow the instructions for use (you can find these on our website under the "Binding Safely" heading, and we will provide a QR code through which you can access them when we ship your product to you).
Our products are not medical products and our not intended to fulfil or meet any particular medical need. Our instructions and guidance for use are provided to help you to use and enjoy our products, but are not intended to replace any specialist advice from a doctor or other medical professional. You should contact your doctor if you have any concerns about the suitability of our products for use or any side-effects resulting from your use of our products.
Please contact our Customer Services Team (info@spectrumoutfitters.co.uk) if you have any questions about our products.
SECTION 2 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least 18 years old.You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).You must not transmit any worms or viruses or any code of a destructive nature.A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 3 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.You understand that your content and data which you provide to us (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 4 - MODIFICATIONS TO THE PRODUCTS AND PRICES
We take all reasonable care to ensure that the prices of products on our website are correct. The product price may change from time to time and you will pay the price advertised at the time you place the order. If we discover an error in the price of products you have ordered:
· Where the correct price is less than the price stated on our website, we will charge the lower amount when dispatching the products to you.
· Where the correct price is higher than the price stated on our website, we will contact you by email to inform you of this error and we will give you the option of continuing with your purchase at the correct price or cancelling your order. We won’t process your order until we have your instructions. If we are unable to contact you using the contact details you provided to us when placing your order, we will treat the order as cancelled and notify you of this cancellation by email.
The product price excludes delivery costs, which, where applicable, will be added to the total amount due during the order process. Depending on the payment method you choose, there may be additional processing fees that are not reflected in the prices, for which you will be responsible.
Please note that if the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refunds policy.We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer.
All descriptions of products or product pricing are subject to change at anytime without notice, at our discretion. If you have already placed an order and we need to make a change, we will contact you to confirm if you are happy with the change or if you want to cancel the order. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.Subject to your consumer rights (such as ensuring that our products are of a satisfactory quality and match the description on our website), we do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. As noted above in Section 1 (Product Usage and Safety), our products are not medical devices and are not intended to meet any particular medical need.
If you wish to cancel an order or return a product to us, please refer to our Refunds Policy or contact our Customer Services Team (info@spectrumoutfitters.co.uk) if you have any questions or need further help.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. Your order is only binding once we confirm to you that we have accepted it. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
You are responsible for keeping your account details accurate and secure. We may be unable to apply loyalty points, rewards, referrals, discounts, or account benefits correctly if your account information is incomplete, inaccurate, or associated with multiple customer accounts.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - LOYALTY, REWARDS AND REFERRAL PROGRAMME
We may offer a loyalty, rewards, referral, VIP tier, or points-based programme from time to time. Participation in any such programme is subject to these Terms of Service, our Privacy Policy, and any additional loyalty programme terms, rules, or conditions displayed on our website or within the loyalty programme interface.
Loyalty points, rewards, discounts, coupons, or benefits are promotional only. They have no cash value, are not legal tender, cannot be exchanged for cash, and are non-transferable unless we expressly state otherwise.
Points and rewards may only be earned, used, or redeemed in accordance with the rules of the programme. We may set conditions, exclusions, expiry periods, minimum spend requirements, product restrictions, territory restrictions, or other limits on earning or redeeming rewards. Any such rules will be made available to you through our website, loyalty programme page, account area, or checkout where applicable.
We reserve the right to refuse, cancel, adjust, or remove points, rewards, discounts, referrals, or VIP tier benefits where we reasonably believe there has been fraud, misuse, abuse, error, technical issue, breach of these Terms, breach of programme rules, or activity that is not in the spirit of the programme.
If an order is cancelled, refunded, returned, charged back, or otherwise reversed, we may cancel, deduct, or adjust any points, rewards, tier progress, or benefits earned from that order. If you redeem a reward on an order that is later cancelled, refunded, returned, charged back, or otherwise reversed, we may adjust your account to reflect the reversal.
Rewards, discounts, and promotional offers cannot usually be combined with other offers, discount codes, gift cards, wholesale terms, partner discounts, or special pricing unless we expressly state otherwise.
Referral rewards are intended for genuine personal referrals only. You must not use referral links, codes, or offers for spam, paid advertising, misleading promotion, self-referral, multiple accounts, or any other activity that we reasonably consider abusive or unfair.
We may update, suspend, or withdraw the loyalty, rewards, referral, or VIP programme, or any part of it, from time to time. Where changes materially affect existing points, rewards, or benefits, we will take reasonable steps to make the changes clear to affected customers. Nothing in this section affects your statutory rights.
If you choose to close your customer account, or if your account is closed because of misuse, fraud, or breach of these Terms, any unused points, rewards, or benefits may be cancelled.
SECTION 9 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 11 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. This includes personal information processed in connection with customer accounts, orders, loyalty points, rewards, referrals, VIP tiers, reviews, gift cards, marketing preferences, and customer support. To view our Privacy Policy.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 13 We Are Not Responsible for Delays Outside Our Control
If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: info@spectrumoutfitters.co.uk to end the contract and receive a refund for any products you have paid for in advance, but not received.
SECTION 14 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 15 - LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our website will be uninterrupted, timely, secure or error-free or that it will always be available for use. Our website and services are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
It is important that you read and follow Section 1 (Product Usage and Safety) when making decisions about whether to purchase and how to use our products. We are not responsible for any loss or damage which results from your failure to comply with our guidance and instructions for use and the terms and conditions set out in Section 1 1 (Product Usage and Safety) more generally.
We are responsible for losses you suffer caused by us breaking these Terms unless the loss is:
· Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
· Caused by a delaying event outside our control. As long as we have taken the steps set out in Section 12 – We are not responsible for delays outside our control.
· Avoidable. Something you could have avoided by taking reasonable action.
· A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
If you have concerns about our products or Services, please contact our Customer Services team (info@spectrumoutfitters.co.uk).
SECTION 16 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Spectrum Outfitters and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 17 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 18 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 19 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 20 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
SECTION 21 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 22 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@spectrumoutfitters.co.uk.
