Returns and Exchanges

Our portal below is for enquiries about:
- Returns and Exchanges for any reason including sizing
- Order errors (item missing, incorrect item)

Please do not submit orders problems such as:
- Return to sender
- Marked as Delivered, but hasn't been received
- Package is lost

For these problems, please e-mail us.

Please Note: For hygiene reasons we do not accept returns of boxers or sanitary items.

UK Orders qualify for free returns. Please use our returns portal to submit your return.

We provide a free Royal Mail label which can be printed at home and a QR code that can be used at Royal Mail Drop Off points where the label can be printed for you.
You can also arrange for Royal Mail to collect your return. For more information please visit Royal Mail's website.

Labels are valid for a month after your return submission.

You can also choose to arrange your own shipping with the carrier of your choice however you will responsible for any costs.

Returns must be submitted through the portal within 90 days of receiving your order, shipping time is not included. After this time you will be unable to return your order.

RETURNS WITH SIGNS OF WEAR SUCH AS STAINS/SMELLS WILL BE REJECTED
If the tag has been removed please include this in the 'more details' section and we will still consider your item as a return.

If you have any questions please email us at info@spectrumoutfitters.co.uk