Returns

As of 11/10/21 we no longer offer exchanges. This is to avoid disappointment as our stock levels fluctuate daily and so we cant always guarantee your correct colour/size will still be available by the time your exchange has been sent back to us and processed. 

Instead, you will need to return the original and make a new order for the correct size/colour. 

To return your order, please post it (using any postage method, you will have to pay the postage) back to us at the address below.

You do not need to email us to let us know 

PLEASE REMEMBER TO INCLUDE A WRITTEN NOTE OF YOUR NAME, ORDER NUMBER AND TO OBTAIN PROOF OF POSTAGE FROM THE POST OFFICE SO WE CAN VERIFY YOUR REFUND REQUEST. 

Offices Cottage Farm
Church Lane
Old Milverton
CV32 6SA
UK

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As with any online purchase made in the UK you have a 14 day cooling off period which starts from the day after you receive your item. To give time for postage we have a returns window of 21 days, after which you will not be able to return your item.

Please note: As we sell underwear garments we will not be able to accept returns which have any signs of wear, this includes stains or smells. For this reason you may be charged a £5 laundry fee for us to process your return.