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This Privacy Policy was last updated on 18 September 2024.

Privacy policy

This Privacy Policy describes how Spectrum Outfitters (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from spectrumoutfitters.co.uk (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Controller

For the purpose of applicable data protection laws and if not explicitly stated otherwise we are the data controller of your personal information. A “controller” is a person or organisation who alone or jointly determines the purposes for which and the way any personal data is or is likely to be processed.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

The following describe the categories and specific types of personal information we collect.

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions and other information used for account security purposes.
  • Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.
    • Loyalty points/product reviews/referrals/gift cards saved
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the website or via email.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies").

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties including from vendors and service providers who may collect information on our behalf such as:

  • Companies who support our Site and Services such as Shopify.
  • Our payment processors who collect payment information e.g., bank account, credit or debit card information, billing address to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

We will only use your personal data when the law allows us to. We will use your personal data in the following circumstances:

 

  • Performance of a contract: Where we need to perform the contract, we are about to enter into or have entered into with you. For example, when purchase our products.
  • Legal obligation: Where we need to comply with a legal obligation. For example, for accounting or legal purposes.
  • Legitimate interests: Where it is necessary for our legitimate interests or those of a third party and your interests and fundamental rights do not override those interests.
  • Consent: We do not generally rely on consent as a legal basis for processing your personal data. Where we do rely on consent you have the right to withdraw consent at any time. Please contact us to withdraw consent.
  • Vital interests: Where is it necessary to protect your vital interests in case of emergencies.
  • Public obligation: Where we need to comply with a public obligation, for example in the matters of public health.

 

 

We have set out below in a table format a description of all the ways we plan to use your personal data and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

 

Processing Activity

Personal Data

Lawful basis

 

To provide you with our products and services.

 

Contact details, Order information, Account information

Performance of a contract

Process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions.

 

Contact details, Order information, Account information, Shopping Information

Performance of a contract

To create, maintain and otherwise manage your account.

Contact details, Order information, Account information, Shopping Information

Performance of a contract

To arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.

 

Contact details, Order information, Account information

Performance of a contract

To enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.

 

Contact details, Shopping Information

Necessary for our legitimate interests or the interests of a third party to provide a better shopping experience for you.

For marketing and promotional purposes such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services.

 

This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

 

Contact details, Shopping Information.

Opt-in consent or soft opt-in where you have the ability to opt-out of marketing at the point of first contact when we receive your information.

We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.

 

Contact details

Necessary for our legitimate interests in keeping our website secure for you and other customers.

 

We use your personal information to provide you with customer support and improve our Services and to maintain our business relationship with you.

Customer Support Information

Performance of a Contract

 

Necessary for our legitimate interests in order to be responsive to you, to provide effective services to you

 

Marketing Communication Preferences

We may send you marketing communication. You have the right to object to processing of your personal data for direct marketing purposes. You can unsubscribe from receiving marketing communications from us by using the unsubscribe methods contained in communications we send to you or by contacting us.

Where you opt out of receiving marketing communications this will not apply to personal data provided to us as a result of registering for or using our service, your service experience or other interactions with this website.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations with your consent.
  • With our affiliates or otherwise within our corporate group in our legitimate interests to run a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations including to respond to subpoenas, search warrants and similar requests, to enforce any applicable terms of service, and to protect or defend the Services, our rights and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

 

Category

Categories of Recipients

·      Identifiers such as basic contact details and certain order and account information

·      Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information

·      Commercial information such as order information, shopping information and customer support information

·      Internet or other similar network activity, such as Usage Data

·      Geolocation data such as locations determined by an IP address or other technical measures

·      Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers)

·      Business and marketing partners

·      Affiliates

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

With your consent we share personal information for the purpose of engaging in advertising and marketing activities, as follows.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy we do not have actual knowledge that we “share” or “sell” as those terms are defined in applicable law personal information of individuals under 18 years of age.

Security of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.

If you believe your account has been compromised, please contact us immediately.

Retention of Your Information

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal information we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means and the applicable legal, regulatory, tax, accounting or other requirements.

We may anonymise your personal data so that it can no longer be associated with you for research or statistical purposes in which case we may use this information indefinitely without further notice to you. 

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and in certain cases we may decline your request as permitted by law.

  • Right to Access: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
  • Right to Delete: You may have a right to request that we delete personal information we maintain about you.
  • Right to Object: You may have the right to object to the processing of your personal information in certain circumstances.
  • Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
  • Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
  • Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
  • Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.

 

Note: Where we rely on consent to process your personal information you may have the right to withdraw this consent at anytime.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights.

We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request.

In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorised them to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of United Kingdom or Europe we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK as relevant unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy or if you would like to exercise any of the rights available to you.

Email us at info@spectrumoutfitters.co.uk.

Write to us at 4 Argosy Court, Scimitar Way, Coventry, CV3 4GA. England.

Cookies

Like many websites we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify see https://www.shopify.com/legal/cookies.

We use Cookies to power and improve our Site and our Services including to remember your actions and preferences, to run analytics and better understand user interaction with the Services in our legitimate interests to administer, improve and optimise the Services. We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

You can choose to set your browser to remove or reject Cookies through your browser controls and/ or via the cookies consent mechanism on our webpage. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.